Customer Service / Front Desk Personal

International Business Bureau (IBB)

Full Time
Lagos
Posted 11 months ago

International Business Bureau (IBB) Job Recruitment

Job Title: Customer Service / Front Desk Personal

Location: Lagos
Employment Type: Full-time

Job Description

  • We are looking for a reputable, smart and quality customer service/ Front desk personal both male and female respectively.

Customer Service Representative / Front Desk Responsibilities

  • Greet guests and provide them with superb customer service.
  • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
  • Answer all client questions and incoming calls
  • Redirect phone calls to the appropriate department and take down messages
  • Accept all letters and packages, and distribute them to their appropriate departments
  • Monitor, organize and forward emails
  • Track and order office equipment and supplies
  • Maintain records and files
  • Oversee the office budget.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Bachelor’s Degree, HND, Master’s Degree qualification.
  • 1 – 3 years Experience.

Salary
N60,000 – N80,000 / month.

Application Closing Date
15th January, 2021.

How to Apply
Interested and qualified candidates should send their CV to: info.hrjaklovisconceptltd@gmail.com using the Job Title as the subject of the mail.

Note: While sending in your application put in your phone number boldly where it will be visible in case we need to make a quick contact to you.

Apply Online